Returns & Exchanges Policy
We want you to ride with confidence, which is why we offer a 14-day return window for all unused Apollo scooters in their original packaging. Please note that a restocking fee may apply to ensure our refurbished units meet our high safety standards.
Initiate Your Request
Log into our returns portal with your order number and email address to start the process and select your reason for return.
Inspection & Approval
Our support team will review your request and provide a prepaid shipping label along with detailed packing instructions.
Secure Packaging
Pack your scooter securely in its original box with all accessories and chargers to prevent damage during transit.
Refund Processing
Once our technicians inspect the unit at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing